The Secret to a Good Night's Sleep: Find the Perfect Pillow
Have you ever woken up with a stiff neck or persistent headaches? The key to a...
Free shipping on all orders
1. THE DELIVERY
Orders are delivered within a maximum of 7 working days, by courier and to the address and owner provided during the purchase process.
We offer free shipping on all purchases.
Free shipping costs will only be applicable for deliveries to the Peninsula EXCLUDING the Canary Islands, Ceuta and Melilla and Europe. In these cases, the customer will be informed in detail of all costs generated by the shipment, including customs duties, if applicable (maximum €200) and the shipment will only be made once the customer has previously authorized and paid all costs generated by their shipment.
For cash on delivery payments, the transport agency applies an additional fee of 4% on the purchase value with a minimum of €3 for the collection service.
2. THE ORDERS
They are considered delivered when the customer signs the receipt of the goods. It is the customer's responsibility to verify the condition of the packages and any anomalies due to damage to the material or non-correspondence with the delivery note.
3. ORDER CANCELLATION AND RIGHT OF WITHDRAWAL.
3.1. ORDER CANCELLATION
The buyer may cancel their order before delivery by emailing info@eccox.es or by calling our Customer Service number 902918144.
The buyer will receive the full amount of the purchase, except for the amount of the shipping costs if they have been incurred and the product is already in transit. This can be verified with the tracking number assigned to your order. The amount of said purchase will be refunded to you within a maximum of 10 days from your desire to cancel the order.
Shipping costs will depend on the type of product you have purchased and are as follows:
Mattresses and sleeping equipment €50
Bed accessories and pillows €10
Toppers 30€
These same shipping costs will apply in the event that you receive the order and reject it at the time of delivery, in which case the full amount of your purchase will also be refunded, deducting these shipping costs.
3.2.RIGHT OF WITHDRAWAL.
What is the right of withdrawal?
It is the right of the consumer of a good to return said good within the legal period of 14 calendar days, without having to allege or give any explanation in this regard, which is what is understood as Legitimate Return.
In compliance with current regulations, you have the right to this withdrawal, except in cases where the Law explicitly excludes it due to the very nature of the product:
-Products for which, for reasons of hygiene, it is not possible to exercise the right of withdrawal, such as mattresses, pillows and bed linen.
- Customized or custom-made products for the client.
- Products with special measurements, i.e. more than 160 cm wide and more than 200 cm long.
In all other cases, you may cancel your order within 14 calendar days of receiving it.
You may exercise this right by contacting us at info@eccox.es
Eccox reserves the right to request photographic material from the user of the merchandise in question to verify its condition.
The return must be made in its original packaging, in perfect condition and unused. Within a maximum of 10 days of receiving the return, Eccox undertakes to refund the amount of your order.
Products that are not considered returnable for hygiene reasons may only be returned if they have not been unsealed, even if they have been opened and repackaged in their original packaging, except if they are covered by the Total Satisfaction Guarantee , which is only applicable to our Viscoelastic mattresses.
If you buy one of our mattresses and you are covered by the Total Satisfaction Guarantee , once the product has been unpacked you can only exchange it for another of the same category or higher, but in no case will you have the option of a refund, except for a factory defect.
Eccox undertakes to cover the shipping and return costs in the event of a defective product or an error in the order. If the causes are subjective reasons of the customer, we will not refund the shipping costs and the customer will bear the costs arising from the return.
Introducing the ultimate mattress for all those who take hours to fall asleep. Stop thinking about it; the Visco-Pocket Spring Hybrid Titan is the mattress you won't want to part with.
This mattress is all new. Starting with its Dual Tech Pocket Spring core, which, thanks to the transverse arrangement of the individual springs, creates two completely independent comfort areas so you can sleep comfortably without noticing your partner's movements.
Another great advantage of the Spring Core is the great breathability it achieves, as it manages to generate a natural upward circular air current that dissipates excess heat and keeps the temperature cool all year round.
As soon as you rest your body, you will notice a pleasant sensation of comfort and perfect ergonomics. The secret lies in its 4 cm Visco Graphene + Supersoft padding distributed on both sides, which, in addition to providing you with deep and thorough adaptability, over time helps you reduce daily stress and combat insomnia thanks to the therapeutic effect of the Graphene atoms.
TITAN HYBRID POCKET SPRING VISCO MATTRESS
Say goodbye to insomnia “Designed for those who have a particularly hard time falling asleep”
We are manufacturers
Made in Spain. Manufacturing completed in 0 to 4 days
FREE Shipping
FREE shipping and delivery in 5 days to your home in the Peninsula
2 years warranty
All our products include a 2-year warranty
Manual review
All our products are finished with a manual review process, which makes each mattress a unique product.
Rolled Shipping
Shipped rolled and vacuum packed directly from the factory.
Firmness
Average
Overall height
30 cm. +/-2 cm.
Stretch fabric
Stretch fabric with anti-stress Graphene particles on both sides.
Padded
4 cm padding. Visco Graphene + Supersoft distributed on both sides for deep and thorough adaptability. Customised cover-to-cover padding on both sides.
Core
Dual Tech POCKET SPRING core with excellent ergonomics and independent beds.
Springs
Spring Density: 272/m2.
System
Hybrid System: Spring Core + Visco.
Anatomical
Anatomical and respectful of the 11 pressure points.
Closed
Closed with white reinforced edging.
Reversible
Reversible with 2 usable sides for greater versatility.
Sanitized System
Sanitized anti-fungal, anti-bacterial and anti-mite system.
Certificate
Oeko Tex global quality certificate.
Independence
Bed independence.
Winter and summer
Suitable for winter and summer
Ionizing effect
Ionizing effect.
Durable and resistant
Durable and resistant
Materials
100% breathable materials.
Silent
Silent
RECOMMENDATIONS
Use a suitable support surface that allows the mattress to air out and is of adequate size to prevent possible deformations.
We recommend the use of a mattress cover for the best preservation and adequate protection of your sleeping equipment.
Do not extend the life of your mattress: we recommend replacing it with a new one after ten years so that your back can rest in the best conditions.
Do not jump on the mattress as this could cause damage and deformation of its structure.
Avoid placing sharp or heavy objects on the mattress as they could deform or puncture it, eliminating its beneficial properties.
MATRIS QUALITY GUARANTEE
Factory guarantee directly to your home, preserving the natural properties of viscoelastic
This mattress is sent vacuum packed for easy transport. It is advisable not to use the mattress until 24 hours after unpacking. We guarantee that no mattress is stored in a vacuum. Once vacuum packed, mattresses are sent directly to the customer, thus ensuring that the mattress remains vacuum packed for the shortest possible time (24/48 hours), thus avoiding the loss of performance of the raw materials used in the manufacture of the mattress. All products are manufactured in Spain, in accordance with ISO-9001 regulations regarding quality, design and production. Against any manufacturing defect. The item will be returned, provided that, within 14 days from delivery, it has not been removed from its original packaging.