The Secret to a Good Night's Sleep: Find the Perfect Pillow
Have you ever woken up with a stiff neck or persistent headaches? The key to a...
Free shipping on all orders
1. THE DELIVERY
Orders are delivered within a maximum of 7 working days, by courier and to the address and owner provided during the purchase process.
We offer free shipping on all purchases.
Free shipping costs will only be applicable for deliveries to the Peninsula EXCLUDING the Canary Islands, Ceuta and Melilla and Europe. In these cases, the customer will be informed in detail of all costs generated by the shipment, including customs duties, if applicable (maximum €200) and the shipment will only be made once the customer has previously authorized and paid all costs generated by their shipment.
For cash on delivery payments, the transport agency applies an additional fee of 4% on the purchase value with a minimum of €3 for the collection service.
2. THE ORDERS
They are considered delivered when the customer signs the receipt of the goods. It is the customer's responsibility to verify the condition of the packages and any anomalies due to damage to the material or non-correspondence with the delivery note.
3. ORDER CANCELLATION AND RIGHT OF WITHDRAWAL.
3.1. ORDER CANCELLATION
The buyer may cancel their order before delivery by emailing info@eccox.es or by calling our Customer Service number 902918144.
The buyer will receive the full amount of the purchase, except for the amount of the shipping costs if they have been incurred and the product is already in transit. This can be verified with the tracking number assigned to your order. The amount of said purchase will be refunded to you within a maximum of 10 days from your desire to cancel the order.
Shipping costs will depend on the type of product you have purchased and are as follows:
Mattresses and sleeping equipment €50
Bed accessories and pillows €10
Toppers 30€
These same shipping costs will apply in the event that you receive the order and reject it at the time of delivery, in which case the full amount of your purchase will also be refunded, deducting these shipping costs.
3.2.RIGHT OF WITHDRAWAL.
What is the right of withdrawal?
It is the right of the consumer of a good to return said good within the legal period of 14 calendar days, without having to allege or give any explanation in this regard, which is what is understood as Legitimate Return.
In compliance with current regulations, you have the right to this withdrawal, except in cases where the Law explicitly excludes it due to the very nature of the product:
-Products for which, for reasons of hygiene, it is not possible to exercise the right of withdrawal, such as mattresses, pillows and bed linen.
- Customized or custom-made products for the client.
- Products with special measurements, i.e. more than 160 cm wide and more than 200 cm long.
In all other cases, you may cancel your order within 14 calendar days of receiving it.
You may exercise this right by contacting us at info@eccox.es
Eccox reserves the right to request photographic material from the user of the merchandise in question to verify its condition.
The return must be made in its original packaging, in perfect condition and unused. Within a maximum of 10 days of receiving the return, Eccox undertakes to refund the amount of your order.
Products that are not considered returnable for hygiene reasons may only be returned if they have not been unsealed, even if they have been opened and repackaged in their original packaging, except if they are covered by the Total Satisfaction Guarantee , which is only applicable to our Viscoelastic mattresses.
If you buy one of our mattresses and you are covered by the Total Satisfaction Guarantee , once the product has been unpacked you can only exchange it for another of the same category or higher, but in no case will you have the option of a refund, except for a factory defect.
Eccox undertakes to cover the shipping and return costs in the event of a defective product or an error in the order. If the causes are subjective reasons of the customer, we will not refund the shipping costs and the customer will bear the costs arising from the return.
The Night Confort Visco Pocket Spring Graphene mattress features the innovative visco graphene technology that combines the adaptability of viscoelastic and the thermal conductivity of graphene, effectively dissipating heat for a pleasant rest without heat build-up. In addition, the ionizing effect helps to discharge the static energy generated by movements produced while we sleep, improving the quality of sleep and helping to reduce stress. It repels all types of microorganisms and foreign bodies, providing a more hygienic sleep.
New generation of mattresses with the innovative pocket spring technology that provides great firmness and multi-layers to eliminate pressure points on the 11 rest zones, offering perfect support for our body with total independence from beds. Padded with hypoallergenic ecological natural fibers, they absorb moisture and eliminate heat.
Each layer of the Luxury Grafeno Night Confort mattress is made and designed independently, achieving maximum volume and correct pressure distribution, minimizing nighttime movements and achieving a “cloud effect”.
TECHNICAL SHEET
Total height 30cm.
Firmness: medium – high
Maximum weight per person 110 kgs
Padded on the top cover with 5 cm of GRAPHENE + supersoft viscoelastic padding for comfortable support and thermal regulation.
Pocket spring casing core with perimeter foam reinforcements for greater compactness.
Double sensation of comfort: Thanks to the new Natur GRAPHENE system that provides the sleeper with a double sensation of comfort, thus increasing the perception of the “Cloud” effect. With absolute breathability, a total distribution of pressure points and complete freedom of movement on the mattress.
No pressure points on the 11 rest areas.
Optimal Temperature: Thanks to the GRAPHENE SENSE pocket spring system and the incorporation of two independent air chambers made of three-dimensional fabric, a constant air output is produced, which provides fully individualized thermal insulation and which, together with the three-dimensional area of its base, guarantees air flow in a 360º environment.
High-quality, soft Strech Night Confort fabric in cover-to-cover padding with luxury finishes.
Special padding and outer fabric system to maintain an ideal temperature.
Natural components: fabrics made from natural fibres.
Fatigue resistant.
Ultra-soft grey velour side padded with ultrasound technology.
Bottom padding in highly ventilated 3D fabric.
Special safety stitching of the edging for better compactness,
Greater interior ventilation thanks to its pocket spring core.
Neutral and static-free final sensation thanks to GRAPHENE.
Antimicrobial properties.
Softness and adaptability combined with firm support for a restful, uninterrupted sleep.
Elegant and modern design with smooth lines and top quality finishes.
Special natural plus fabric with patented SANITIZED anti-bacterial, anti-fungal, anti-mite, anti-allergic, anti-static, anatomical and electro-biological system.
The mattress is shipped rolled and vacuum packed.
Made in Spain
3 year warranty
RECOMMENDATIONS
Use a suitable support surface that allows the mattress to air out and is of adequate size to prevent possible deformations.
We recommend using a mattress cover for the best preservation and adequate protection of your sleeping equipment.
Do not extend the life of your mattress: we recommend replacing it with a new one after ten years so that your back can rest in the best conditions.
Do not jump on the mattress as this could cause damage and deformation of its structure.
Avoid placing sharp or heavy objects on the mattress as they could deform or puncture it, eliminating its beneficial properties.
QUALITY GUARANTEE
Factory guarantee directly to your home, preserving the natural properties of viscoelastic
This mattress is sent vacuum packed for easy transport. It is advisable not to use the mattress until 24 hours after unpacking. We guarantee that no mattress is stored in a vacuum. Once vacuum packed, mattresses are sent directly to the customer, thus ensuring that the mattress remains vacuum packed for the shortest possible time (24/48 hours), thus avoiding the loss of performance of the raw materials used in the manufacture of the mattress. All products are manufactured in Spain, in accordance with ISO-9001 regulations regarding quality, design and production. Against any manufacturing defect. The item will be returned, provided that, within 14 days from delivery, it has not been removed from its original packaging.